Our next stop in the Locksmith Spotlight series takes us to the state of Massachusetts, specifically the city of Randolph. One thing that pops out right away about The Flying Locksmiths is the amount of time that their operation has been in service. The business has been family owned and operated for 68 years extremely impressive for the locksmith industry. They now cover the entire state of Massachusetts with mobile locksmith services. The first thing that we should do when inspecting whether The Locksmiths is a good company for your service, is to of course check with the Better Business Bureau. The Locksmiths currently have an outstanding rating with the Better Business Bureau of an A+. The BBB says that this rating is based on the fact that there have been no formal complaints filed against the business, the company has been in business so long and the BBB feels it has sufficient information about the company. This right away makes The Locksmiths seem like an amazing choice for your locksmith service.
We will still continue on to research more about what The Locksmiths have to offer to the state of Massachusetts. Offering automotive, commercial and residential services, the Locksmiths have a set price for many common locksmith services that would be completed. Some of the services they offer set pricing for are re-keys, simple brass keys and lock installation. While those labor charges are standard the final price does vary depending on your exact location. The company states this directly on their website so customer know beforehand, showing no signs of being a bait and switch company.
The Locksmiths website also states that all of their technicians are members of the Associated Locksmiths of America (ALOA), which reassures customers that the technician that will be serving them will be completing their job correctly. This can be especially reassuring for commercial clients who are looking to have a locksmith company upgrade their security. While the Locksmiths do offer their commercial clients 24 hour emergency support their daily business hours are only 9AM-5PM, which is great if you will be scheduling a service, but not in case of an emergency.
One thing that is interesting about the Locksmiths is that they do not tout any type of unlocking service this in addition to the fact that they are not open 24 hours makes them a slightly less desirable source, since lock outs are why a lot of customers call locksmiths. However the amount of professionalism and knowledgeable information that The Locksmiths provide would make them a highly desirable choice for anyone looking for a non-emergency commercial or residential locksmith service.
With both the website and BBB page of The Locksmiths passing our eye test with flying colors, we will just take a short look at some of the ratings that The Locksmiths have received. The first stop to check is Yelp where they currently have a rating of about three stars. However, once you read the reviews, it lets you know that the locksmith company is trying to do right by its customers as best they can. In any review that this company has received there has been a response, from the company attempting to explain pricing or even just to apologize. With a mobile service such as this type it is expected that they may not be on time 100%, but the important part is to look at what type of effort the company is putting forth.
Overall The Locksmith Directory rates The Locksmiths as recommended for use, with a letter grading of B+. The only aspect that is holding back The Locksmiths from an A grading would be the lack of residential and automotive emergency services. Normally a locksmith who you are programming into your phone, you will want to have available 24/7, in case you have locked yourself out of your car on a weekend or at night. However The Locksmiths are a perfect choice for commercial services in Massachusetts since it may be easier for a business to schedule around their nine to five schedule.
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